Participant

Documentation

Definitions

Practitioner:  A Physician, Nurse, Pharmacist, Physician’s Assistant, or other accredited healthcare professional supporting a Patient.

Participant: Patient, Caregiver, Practitioner, or Family Member.

Information and Documentation for Using betweenMD

This page provides patients with instructions on the basic functionality available to you in the betweenMD system through a series of short videos and links to documents.

Note the information on this page is also available in a pdf by clicking here: Patient Onboarding Instructions.

Near the bottom of the page you will find some Frequently Asked Questions (FAQs) and below that how to contact us for support should you require additional help.

Thank you for letting us help you on your journey to better health!

 

Setup Process

Download Smartphone App

Choose the appropriate apps for the smart phone and follow installation instructions

 

betweenMD App - Apple

Point your iPhone camera here to get the betweenMD / HeadsUp Health app:

 

When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password

 

Set up betweenMD / Heads Up Health app

  • Once Patient logs on with their betweenMD credentials as specified in the betweenMD email, app will display betweenMD at the top
  • Patient should change their temporary password

betweenMD App - Android

Point your iPhone camera here to get the betweenMD / HeadsUp Health app:

 

When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password

 

Set up betweenMD / Heads Up Health app

  • Once Patient logs on with their betweenMD credentials as specified in the betweenMD email, app will display betweenMD at the top
  • Patient should change their temporary password

Whoop App - Apple

Point your iPhone camera here to get the Whoop app:

 

When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password

 

Set up Whoop Account

  • Username (email) and password
  • Pair device (Watch) following on screen instructions
  • Be sure to accept all Apple Health connections
    • If you don’t automatically get a request from Apple Health on setup of your Whoop app, please enable Health app access following these steps:
      1. Update your WHOOP App to the latest version
      2. Open the WHOOP app and select the menu icon in the bottom-right corner
      3. Scroll down and select Integrations
      4. Select Apple Health
      5. Select Connect
      6. Select Turn on all or select which categories you’d like to share between WHOOP and Apple Health
      7. Select Allow

Omron App - Apple

Point your iPhone camera here to get the Omron app:

 

When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password

 

Set up Omron Account

  • Username (email) and password
  • Pair devices (BP Cuff/Scale) following on screen instructions

Omron App - Android

Point your Android smartphone camera here to get the Omron app:

 

When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password

Set up Omron Account

  • Username (email) and password
  • Pair devices (BP Cuff/Scale) following on screen instruction

Biostrap App - Apple

Point your iPhone camera here to get the Biostrap app:

 

When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password

Set up Biostrap Account (optional)

  • Username (email) and password
  • Pair Biostrap following on screen instructions

Biostrap App - Android

Point your Android smartphone camera here to get the Biostrap app:

 

When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password

Set up Biostrap Account (optional)

  • Username (email) and password
  • Pair Biostrap following on screen instructions

Adding Devices to Participants

Choose the devices your Patient is to use from the following list and read the QuickStart guides for the device:

Welcome Video

Support Videos

Frequently Asked Questions (FAQ)

How do I get into the betweenMD system?

To access the betweenMD system, go to betweenMD.com and click on the Login! menu item at the top right.  At the login page enter the credentials you received in your Welcome Letter from betweenMD.  For more information on the functionality of the system, please see the Help Videos section.  If you need additional assistance contact us.

Why did I get an email from 'Zapier via Process Street'?

When you request a Med Rec you will receive an email from ‘Zapier via Process Street’ with the subject ‘Zapier assigned you to “Med Rec prepared by…”‘.  Clicking on the ‘See the workflow run’ will bring you to a secure site where you will fill in the Med Rec.

What are 'Zapier' and 'Process Street'?

Zapier and Process Street are trusted component partners of the betweenMD platform.

How long does it take for a Patient to be added to the system?

Please allow for at least 15 minutes for processing. Patients will be notified by email that they have been added to the system and provided with instructions and initial credentials. Refreshing your Provider Dashboard will display the new Patient as soon as they are assigned.

Why don't I see the form to Add a Patient any more?

Refresh the page to add another.

Is there any more information that I can get about using the system?

Yes! Patient (Participant) information is available in a pdf by clicking here: Patient Onboarding Instructions

Contact Us

Call Us

(562) 261-1735

Patient Support

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