Participant
Documentation
Definitions
Practitioner: A Physician, Nurse, Pharmacist, Physician’s Assistant, or other accredited healthcare professional supporting a Participant.
Participant: Patient, Athlete, Health Seeker & Wellness Enthusiast, Caregiver, Practitioner, or Family Member.
Information and Documentation for Using betweenMD
This page provides patients with instructions on the basic functionality available to you in the betweenMD system through a series of short videos and links to documents.
Note the information on this page is also available in a pdf by clicking here: Participant Onboarding Instructions.
Near the bottom of the page you will find some Frequently Asked Questions (FAQs) and below that how to contact us for support should you require additional help.
Thank you for letting us help you on your journey to better health!
Setup Process
Download Smartphone App
Choose the appropriate apps for the smart phone and follow installation instructions
betweenMD App - Apple
Point your iPhone camera here to get the betweenMD / HeadsUp Health app:
When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password
Set up betweenMD / Heads Up Health app
- Once Patient logs on with their betweenMD credentials as specified in the betweenMD email, app will display betweenMD at the top
- Patient should change their temporary password
betweenMD App - Android
Point your iPhone camera here to get the betweenMD / HeadsUp Health app:
When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password
Set up betweenMD / Heads Up Health app
- Once Patient logs on with their betweenMD credentials as specified in the betweenMD email, app will display betweenMD at the top
- Patient should change their temporary password
Whoop App - Apple
Point your iPhone camera here to get the Whoop app:
When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password
Set up Whoop Account
- Username (email) and password
- Pair device (Watch) following on screen instructions
- Be sure to accept all Apple Health connections
- If you don’t automatically get a request from Apple Health on setup of your Whoop app, please enable Health app access following these steps:
- Update your WHOOP App to the latest version
- Open the WHOOP app and select the menu icon in the bottom-right corner
- Scroll down and select Integrations
- Select Apple Health
- Select Connect
- Select Turn on all or select which categories you’d like to share between WHOOP and Apple Health
- Select Allow
- If you don’t automatically get a request from Apple Health on setup of your Whoop app, please enable Health app access following these steps:
Omron App - Apple
Point your iPhone camera here to get the Omron app:
When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password
Set up Omron Account
- Username (email) and password
- Pair devices (BP Cuff/Scale) following on screen instructions
Omron App - Android
Point your Android smartphone camera here to get the Omron app:
When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password
Set up Omron Account
- Username (email) and password
- Pair devices (BP Cuff/Scale) following on screen instruction
Biostrap App - Apple
Point your iPhone camera here to get the Biostrap app:
When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password
Set up Biostrap Account (optional)
- Username (email) and password
- Pair Biostrap following on screen instructions
Biostrap App - Android
Point your Android smartphone camera here to get the Biostrap app:
When setting up Patient Accounts for each app, choose a username and password to be used for all apps and devices connected with betweenMD (aside from your Apple iCloud username/password for iPhones which should remain distinct) Create Username (email) and password
Set up Biostrap Account (optional)
- Username (email) and password
- Pair Biostrap following on screen instructions
Adding Devices to Participants
Choose the devices your Patient is to use from the following list and read the QuickStart guides for the device:
- Whoop (Watch)
-
- Instruction Manual: https://support.whoop.com/APP_FEATURES__COACHING
- Omron 7 Series BP7350 (Wireless Upper Arm Blood Pressure Monitor):
- Omron BCM500 (Body Composition Monitor and Scale):
- Biostrap Evo
- Instruction Manual: https://biostrap.com/getting-started/
Welcome Video
Support Videos
Frequently Asked Questions (FAQ)
How do I get into the betweenMD system?
To access the betweenMD system, go to betweenMD.com and click on the Login! menu item at the top right. At the login page enter the credentials you received in your Welcome Letter from betweenMD. For more information on the functionality of the system, please see the Help Videos section. If you need additional assistance contact us.
Why did I get an email from 'Zapier via Process Street'?
When you request a Med Rec you will receive an email from ‘Zapier via Process Street’ with the subject ‘Zapier assigned you to “Med Rec prepared by…”‘. Clicking on the ‘See the workflow run’ will bring you to a secure site where you will fill in the Med Rec.
What are 'Zapier' and 'Process Street'?
Zapier and Process Street are trusted component partners of the betweenMD platform.
How long does it take for a Participant to be added to the system?
Please allow for at least 1 hour for processing. Participant will be notified by email that they have been added to the system and provided with instructions and initial credentials. Refreshing your Provider Dashboard will display the new Participant as soon as they are assigned.
Why don't I see the form to Add a Participant any more?
Refresh the page to add another.
Is there any more information that I can get about using the system?
Yes! Participant information is available in a pdf by clicking here: Participant Onboarding Instructions