Working together to deliver personalized sleep and stress solutions
Data-driven Tipping Point
We believe that health can be enhanced by adding quantitive data to current qualitative data
Click to explore a library of
References of Interest
Sleep OS™ Suite
Sleep OS™ Insight
Sleep OS™ Force R²
Sleep OS™ HYPNOS
Physicians, Mental Health Care Professionals
Measurement & outcomes-based care
Multiple secure roles
Providing an OS for Optimal Sleep
To get the most out of your betweenMD
Sleep OS™ Insight
system, please download and read the following.
Click the logo below to watch a demonstration of our system.
Where can I find set up instructions or information on how to troubleshoot the device?
Pointing your phone’s camera at the QR code on the box will take you to a web page (this one) for your device which includes, among other things, a Onboarding Manual, Demonstration Video, FAQs, Support information, and other information.
I can't seem to connect to my device. What can I do?
Turn it OFF
Now Turn it ON
Go back to the Biostrap app and see if your devices are getting connected
If it’s still not connecting then:
Exit the Biostrap app completely and then restart it and see if your devices are getting connected.
Or you can also try to:
Turn Bluetooth off on your phone
Turn your phone off
Turn your phone back on
Turn Bluetooth back on
Go back to the Biostrap App and see if your devices are getting connected
My device doesn't always seem to charge. What do I do?
Due to the charger form factor and how it sits on the charging cradle with the band on, please take a moment to correctly place the device on the charger and note that the white/blue charging light turns orange. This indicates that the band is charging. You will also note that the device will flash red a couple of times within several seconds of the start of charging. Please make sure that the band is situated such that it does not fall or is knocked off the charger.
Where can I find out how much charge is left on the band's battery?
The way to tell the status of the battery is to touch the gear icon at the far bottom right in the app. This will display the device name and it’s charge level at the top left.
How long does the Biostrap Evo battery last?
The charge on a brand new Evo band may potentially last more than 24 hours but it depends on how frequently data is recorded, how frequently data is synced to your phone, and the distance between your band and your phone.
How long does it take to process my sleep information?
Processing time is noted on the app once a sync is complete. Generally it’s in minutes although it could be up to an hour or so depending on connectivity factors (including distance between the phone and Evo, and whether or not syncing was occuring in the background while you were sleeping). In general you should always ensure that the Biostrap app is open on your phone at night. Note this does NOT mean that the app has to be showing on your screen, it just need to be running in the background.